Privacy Policy

01. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you. In the last 12 months, this includes:

Identifiers: Name, email address, phone number, and physical service address.
Commercial Information: Service history, project details, and HVAC/Electrical system specifications.
Internet/Electronic Activity: IP address, browser type, and interactions with our website collected via cookies.

02. How We Use Your Information

We use your data to provide our HVAC and electrical services, including:

Scheduling appointments and processing service requests.
Communicating project updates and responding to inquiries.
Maintaining website security and optimizing digital performance.
Complying with legal obligations and standard business reporting.

03. Cookies and Tracking

We use cookies and similar tracking technologies (like GA4 and GTM) to track activity on our service. This helps us understand how visitors interact with our site so we can provide a better experience. You can manage your preferences through our on-site banner or your browser settings.

04. Third-Party Disclosure

We do not sell your personal information. We may share your data with the following categories of service providers to help us operate our business:

Analytics Providers: Google Analytics (GA4) to understand website traffic and user behavior.
Marketing & Advertising: Google Tag Manager (GTM) for managing marketing tags.
Security & Anti-Fraud: Cloudflare services to protect the website from malicious activity.
Communication & CRM: Email service providers to send appointment confirmations and service updates.

These providers are contractually obligated to use your information only for the purposes we specify and to protect it using appropriate security measures.

05. Data Security

The security of your data is a priority. We implement commercially acceptable physical, technical, and administrative security measures to protect your personal information from unauthorized access, loss, or disclosure.

06. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete the personal information we have collected, subject to certain legal exceptions (such as maintaining records for active services or tax compliance).
Right to Correct: You may request that we rectify inaccurate personal information that we maintain about you.
Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of your personal information for cross-contextual behavioral advertising.
Right to Non-Discrimination: We will not discriminate against you (e.g., charge different prices or provide different quality) for exercising any of your privacy rights.

Exercise Your Rights: You can exercise these rights by emailing us or using the "Revoke Consent" button below.

Verification Process: To protect your privacy, we will verify your identity before fulfilling your request. This may involve confirming information already on file (e.g., email, phone number, or recent service history). For certain requests, we may ask for additional documentation.

Authorized Agents: You may designate an authorized agent to make a request on your behalf by providing them with written permission or a power of attorney.

Cookie Preference Setting

Use the button below to revoke your consent and disable analytics and advertising cookies on this device. This will also clear your saved preferences and show the consent banner again upon your next visit.

07. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typically, project and customer records are kept for the duration of the business relationship plus 7 years to comply with tax and safety regulations.

08. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we discover we have inadvertently collected data from a minor under 16 without parental consent, we will take steps to delete that information promptly.

09. Global Privacy Control (GPC)

We automatically honor Global Privacy Control (GPC) signals sent by your browser. If GPC is detected, our website will automatically treat it as a request to opt-out of tracking and sharing.

10. California "Shine the Light" Law

California Civil Code Section 1798.83 permits California residents to request a list of all third parties to which we have disclosed their personal information for direct marketing purposes during the preceding year. Since we do not share your information for such purposes, we do not maintain such a list.

11. Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have provided one) or by placing a prominent notice on our website. We encourage you to review this policy periodically.